How to Dispute a Traffic Fine in Dubai?

If you receive a traffic fine in Dubai and believe it’s unjust, you can dispute it. First, consider visiting the General Directorate of Traffic headquarters in Al Barsha to present your case. On the other hand, you can file a complaint at your nearest Dubai Police station. If you prefer a phone inquiry, dial +971-4-699-3555 to connect with the Dubai Traffic Department. For a convenient online approach, visit the Dubai Police Portal. 

When Can You Dispute a Traffic Fine?

Disputing a traffic fine in Dubai is a right that drivers have, but it is essential to understand when and how to exercise this option. Here are the situations in which you can legitimately dispute a fine:

Errors in the Fine Issuance Process

If you notice any mistakes in the fine details, such as an incorrect license plate number or an inaccurate vehicle description, you have grounds to dispute the fine. Double-check the information on the fine notice to ensure its accuracy.

Wrongly Penalized Situations

Sometimes, drivers believe they were unfairly penalized. Here are some examples:

Contested Speed Limit: If you believe the speed limit was incorrectly assessed (for instance, due to unclear signage), you can dispute the fine.

Unclear Signage: If road signs were unclear or missing, resulting in your violation, you can challenge the fine.

Other Unjust Penalties: Any situation where you genuinely feel you were wrongly fined falls under this category.

Steps to Dispute a Traffic Fine in Dubai

Here is a step-by-step process on how to dispute a traffic fine in Dubai.

1. Gather Evidence
2. Visit the General Directorate of Traffic Headquarters (Al Barsha)
3. File a Complaint at a Dubai Police Station
4. Phone Inquiry
5. Online Approach via Dubai Police Portal

Gather Evidence

Start by collecting relevant evidence. Take photos of the incident, capturing road conditions, signage, or any other relevant details. If there were witnesses, consider obtaining their statements as well. Any additional documents that support your case should also be gathered.

Imagine you were driving on Sheikh Zayed Road, and you received a speeding fine. You believe the speed camera malfunctioned because you were driving within the posted limit. You took photos of the road conditions, including the speed limit sign, the camera location, and your vehicle’s speedometer reading. So, you must:

• Compile all evidence into a folder or digital file. Organize it logically.
• Write a summary explaining why you dispute the fine. Be concise and factual.
• Include any relevant documents (e.g., maintenance records if your speedometer was recently calibrated).

Visit the General Directorate of Traffic Headquarters (Al Barsha)

If you prefer an in-person approach, head to the General Directorate of Traffic Headquarters in Al Barsha. Bring the following documents with you:

• The fine notice (which includes the fine number).
• Your identification (passport, Emirates ID, or driving license).

File a Complaint at a Dubai Police Station

Head to the nearest Dubai Police Station. You can find these stations across the city. Explain the circumstances of the incident. Be precise about what happened, including the date, time, and location. Describe why you believe the fine is unjust.

If there are any mitigating factors (e.g., emergency situations, technical issues), mention them. Present any evidence you have gathered (photos, witness statements, etc.). Make sure you are prepared enough to answer questions from the police officer handling your case. They may ask for additional information or clarification.

Phone Inquiry

• Call the Dubai Traffic Department at +971-4-699-3555.
• Provide your fine number and other relevant details.
• Ask about the dispute process and any additional steps you need to take.
• Take notes during the call for reference.

Online Approach via Dubai Police Portal

• Visit the official Dubai Police website.
• Look for the section related to traffic fines.
• Follow the instructions to submit your dispute online.
• Fill out any required forms accurately.
• Keep a record of your submission.

Timelines and Deadlines

Dubai typically allows a specific window for disputing fines. While this can vary, it is essential to check the fine notice or official guidelines for precise details. Generally, you have 15 days from the date of receiving the fine to initiate the dispute process. If you miss this deadline, you may lose your right to challenge the fine.

If you delay disputing the fine, additional penalties may apply. These can include increased fines or even vehicle impoundment. Acting promptly ensures that evidence (such as photos, witness statements, or vehicle condition) is fresh and readily available.